Shipping & Return Policy

Order Processing Time

All orders are made to order and processed within 2-7 business days (excluding weekends and holidays).
Once processed, your order will be shipped, and you will receive tracking details via email.

These are estimated times and may vary depending on customs, shipping carriers, and location.

Shipping costs are calculated at checkout based on destination and product weight.
Some items may be shipped separately due to different fulfillment locations.

International orders may be subject to customs fees or import taxes.
Customers are responsible for any additional charges imposed by their country's customs.

❌ No Returns or Exchanges (Except for Defects)

Since all products are made-to-order, we do not accept returns or exchanges unless the item is defective, misprinted, or damaged.

✅ Damaged, Defective, or Misprinted Items

If your order arrives damaged, defective, or with a misprint, please contact us within 7 days of delivery with:

We will review the request and offer a free replacement or refund if approved.

If your package is lost in transit, please contact us, and we will assist you in filing a claim with the carrier.
We are not responsible for incorrect shipping addresses provided at checkout. If an order is returned due to an incorrect address, the customer is responsible for reshipping costs.

Orders can only be modified or canceled within 24 hours of placement. After this, the order goes into production and cannot be changed.

For any issues, please reach out to us at nihongowithmoeno@gmail.com.

Personal details (name, email, shipping address, phone number) when you place an order.
Payment details (processed securely via third-party payment gateways).
Cookies and analytics data to improve our website and services.

We only share information with trusted third parties, such as payment processors, print-on-demand suppliers, and shipping carriers, to fulfill orders.
We do not sell or rent your personal information to third parties.

We take reasonable measures to protect your information from unauthorized access and misuse.
All payment transactions are processed through secure gateways (e.g., Stripe, PayPal) and are not stored on our servers.

You can request to access, update, or delete your personal information by contacting us.
You can opt out of marketing emails at any time.

We may update this policy from time to time. Any changes will be posted on this page.

For privacy-related inquiries, please contact us at nihongowithmoeno@gmail.com.

Last updated: March 4, 2025