1. Introduction

This Privacy Policy explains how Nihongo with Moeno ("we," "our," or "us") collects, uses, and protects your personal information when you visit and purchase from our website.

By using our website, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

We collect and store the following types of personal data when you interact with our store:

2.1 Personal Information

• Name
• Email address
• Shipping and billing address
• Phone number (if provided)
• Payment details (processed securely by Stripe, we do not store credit card information)

2.2 Automatically Collected Information

• IP address
• Device type and browser
• Cookies and analytics data

3. How We Use Your Information

We use your information to:

• Process and fulfill orders
• Provide customer support
• Improve our services and website experience
• Send promotional emails (only if you opt-in)
• Prevent fraud and security risks

We do not sell or share your personal data with third parties for marketing purposes.

4. Sharing Your Information

We only share your data when necessary to:

• Fulfill your order (with printing and shipping providers)
• Process payments securely through Stripe
• Comply with legal obligations (if required by law enforcement)

Your data may be transferred and stored outside of Japan depending on the location of our service providers.

5. Cookies & Tracking Technologies

We use cookies to enhance your browsing experience. You can disable cookies in your browser settings, but some website features may not function properly.

6. Data Protection & Security

We take reasonable measures to protect your personal data against unauthorized access, loss, or misuse. However, no online transaction is 100% secure.

7. Your Rights (GDPR & CCPA Compliance)

If you are in the EU (GDPR) or California (CCPA), you have the right to:

• Access, correct, or delete your personal data
• Request that we do not sell or share your data
• Withdraw consent for marketing communications

To exercise these rights, please contact us at nihongowithmoeno@gmail.com.

8. Third-Party Services

• Payments are processed via Stripe, subject to their Privacy Policy.
• Orders are fulfilled by third-party print providers, who may have their own policies.

9. Changes to This Privacy Policy

We may update this policy periodically. Any changes will be posted on this page with a revised date.

1. Introduction

These Terms & Conditions govern the use of our website. By accessing or purchasing from our website, you agree to these terms.

2. Orders & Payments

• All prices are listed in JPY.
• Payments are securely processed through Stripe.
• Once an order is placed, it cannot be canceled after 24 hours as production begins immediately.

3. Shipping & Delivery

• Processing time: 2-7 business days before shipping.
• Estimated shipping times vary by country (see our Shipping Policy for details).
• We are not responsible for customs fees, import taxes, or shipping delays caused by the carrier.

4. Returns & Refunds

• No returns or exchanges unless the item is misprinted, damaged, or defective.
• Customers must report issues within 7 days of delivery with supporting photos.
• If approved, we will offer a free replacement or refund (refund method depends on the payment method used).

5. Intellectual Property

• All content, logos, and product designs on our website are owned by Nihongo with Moeno or used with permission.
• You may not copy, reproduce, or distribute our content without written permission.

6. Limitation of Liability

• We are not responsible for indirect damages, lost profits, or technical issues beyond our control.
• Products are provided "as is" without warranties.

7. Governing Law

• These terms are governed by the laws of Japan.
• Any disputes shall be resolved in the courts of Osaka, Japan.

8. Changes to Terms

We may update these terms at any time. Continued use of our website implies acceptance of the latest terms.